We are very dedicated to our service to the buyers and while the production is on process, we try to keep our buyer updated about it with the correct information.
Our shipping team is the team responsible for such tasks. This team ensures the warm relationship between the forwarder and the supplier by providing them with correct and updated information to the buyer's import department while the production is going on. They also are responsible for the documentations requirements like the L/C conditions, requisite forms etc. that they are met as per the specifications!
For such tasks we are planning on developing our own data management systems so that the information flows easily and correctly to our buyers.